Sometimes, if something seems to good to be true, it is. That’s the case with the recent super deal that B&H had on their website yesterday. They listed the Fujifilm X-H1 bundled with some different lenses on sale for some ridiculously low prices. Turns out, it wasn’t a deal at all. The camera-lens bundle was mistakenly listed for those prices. The customers who purchased it, such as myself, are having their sales cancelled and a refund issued.
I understand that mistakes happen. I don’t want to see B&H go bankrupt from such a mistake. At the same time, it’s poor customer service for them to do this. They were just closed for Yom Kippur, so this seems a bit hypocritical, as well. In my opinion, they should have honored the deal for those who ordered, or at a minimum offered something for the inconvenience. It’s not my fault that B&H made a mistake, but now I have a hold on my card and wasted some of my precious time. I’m suffering the consequences of their mistake (I’m being overly theatrical to make a point). Honestly, I like B&H and they have a good track record overall, but this isn’t the first time that I’ve had a transaction with them end in disappointment.
Will I do business with B&H in the future? I’m sure that I will. Am I going to consider using one of their competitors instead? If all things are equal, I probably will, at least for awhile. I wish that they had handled this better. I can’t know for sure when something is legit or not, so I have to trust that the people at B&H are doing their job, and in this case they didn’t live up to that trust. That’s not what a company needs to do to keep their customers happy. Happy customers are repeat customers. Discontent customers go someplace else. That’s the way business works.
Ah that’s not right. Amazon did something similar recently but honoured their mistake, still they’re huge and can afford to I suppose.
I think B&H could have, at a minimum, offered a coupon or small gift card or something, anything, for the trouble they put their customers through, if they weren’t going to honor their own prices.